Terms & Conditions
(Effective Date: May 1, 2018)
Please note the arbitration provision set forth in Section 15, requiring you to arbitrate any claims you may have against us on an individual basis. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE CAPACITY.
1. THIS AGREEMENT.
1.1 Acceptance. Please read this Agreement carefully before accessing the Website. In order to use the Website, you must first agree to be bound by the terms and conditions set forth in this Agreement. By accessing the Website, Visitors indicate that they have read, understood and agree to be bound by the terms and conditions set forth in this Agreement. Registrants indicate that they have read, understood and agree to be bound by the terms and conditions set forth in this Agreement by means of a click-through consent, where provided by Sugar Lattice. If you do not agree to be bound by this Agreement, you are not authorized to use the Website. Furthermore, you are not authorized to use the Website if (i) you are not of legal age or otherwise do not have the legal capacity to form a binding contract with Sugar Lattice, or (ii) you are a person barred from using the Website either (a) under the laws of the country in which you reside or from which you are attempting to access the Website, or (b) due to prior violations of this Agreement.
1.2 Modification. We reserve the right to modify this Agreement at any time. You shall periodically review this Agreement to be aware of such modifications. You further agree that your continued use of the Website after any such modifications have been made shall be deemed to be your conclusive acceptance of any modified version of this Agreement. We will indicate that changes to this Agreement have been made by updating the date indicated after “Updated” at the beginning or end of this Agreement. We will be happy to provide you with prior versions of this Agreement upon your written request to us. If you do not agree to abide by the initial version and any modified version of this Agreement, then you are not authorized to use the Website. A current version of this Agreement is accessible through the footer of the Website’s homepage.
2.1 Profile; Password. You will only be able to use certain functionality of the Website if you register with us. If you decide to register with us, you will receive a user ID and password (“Profile”) to access your Registrant account (“Account”). You shall not allow any third party to use your Profile or Account to access the Website and you shall strictly safeguard all information that would enable any individual or entity to access the Website by using your Profile. You are fully responsible for your failure to safeguard information and/or to permit any other person to access or use the Website using your Profile and/or Account, and for all activities that occur under your Profile and/or Account. You may not sell or otherwise transfer your Profile or Account or any portion thereof. You shall notify Sugar Lattice immediately of any unauthorized use of your Profile or Account or any other unauthorized use of the Website.
2.2 Accurate Information. You shall provide us with accurate, complete and current information about yourself during registration and at all other times, and you shall update all information provided to us or requested by us if and as soon as such information changes.
2.3 Suspension or Cancellation of Account. We have the right to suspend or cancel your registration if we believe you have violated this Agreement. If we suspend or cancel access to your Account, you may be prevented from accessing the Website (temporarily or permanently), your Account details and/or any files or other various Website materials, including all text, comments, icons, images, messages, tags, links, photographs, audio, video and other content (collectively, “Content”) that are contained in or accessible through your Account, all of which may be deleted by us. Such suspension or cancellation of your Account will mean that you may lose access to all Content submitted by you.
2.4 Cessation of Services. The form and nature of the products or services offered through the Website may change from time to time without prior notice to you. As part of our continuing innovation, Sugar Lattice may stop (permanently or temporarily) providing certain Website features to you in our sole discretion, without prior notice to you.
3.1 Products. Various of our products are offered for sale through the Website. If you wish to purchase any of these products, you will be asked by Sugar Lattice or an authorized third party on Sugar Lattice’s behalf to supply certain information to us or to an agent, including your full name, address and credit card information. Sugar Lattice is not responsible for processing any payments made through the Website, and Sugar Lattice does not have access to your credit card information. This information is maintained by a third party. You shall provide Sugar Lattice or any third party acting as our agent with accurate, complete and current information at all times, and to comply with the terms and conditions of any ancillary agreement that you may enter into that governs your purchase of any product.
3.2 Payments. Your right to any product that is available for purchase through the Website is conditional on our receipt of the appropriate full payment and related costs for such product. If such payment and costs cannot be charged to your credit card or if a charge is refunded for any reason, including chargeback, we reserve the right to cancel your order. If we suspect that a fraudulent transaction has been initiated from your Account, we reserve the right to suspend or cancel your Account. You are responsible for all charges made under your Account.
3.3 Taxes. You are responsible for paying all applicable taxes arising out of any purchase made under your Account or otherwise made by you.
3.4 Shipping. Please review our shipping rates by selecting your country of residence during the “Checkout” process. More information regarding shipping options and estimated delivery time can be found on our F.A.Q page: https://sugarlattice.com/faq.
3.5 Product Descriptions. We attempt to be as accurate as possible in describing products (including pricing) offered for purchase through the Website; however, we do not warrant or represent that all such descriptions are complete, current or error-free. If we have shipped to you a product that you purchased through the Website and you determine that such product was not accurately described or depicted on the Website, you may review terms of our Return Policy, available at: https://sugarlattice.com/faq. If we determine that a product that you purchased through the Website was not accurately described or depicted on the Website, we reserve the right to cancel or refuse your order before shipment. We will, if practical, notify you of our reasons for cancelling or refusing the order through the e-mail provided at the time the order was made. We change our product descriptions and pricing from time to time, so you must check these details before ordering from us.
3.6 Product Availability; Bulk Sales. We cannot guarantee product availability. From time to time, Sugar Lattice may have to cancel or refuse an order placed by you. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. We will, if practical, notify you of our reasons for cancelling or refusing the order through the e-mail provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
3.7 Returns. If you have purchased and received a product offered through the Website that you wish to return to us, you must adhere to our Return Policy: https://sugarlattice.com/faq. If there is any failure, delay or interruption with respect to the delivery of our products ordered by you through the Website and we did not notify you prior about the issue, you may request that your order be cancelled and that we provide a refund for such products. If an order has already been fulfilled, we will not be able to cancel that order and you may review our Return Policy or contact us for a viable solution.
4. INTELLECTUAL PROPERTY.
4.1 Copyright. The Website contains various Content that is protected by the copyright laws of Canada and other jurisdictions. As between you and Sugar Lattice, Sugar Lattice owns all rights, title and interest (including all copyright, trademark, patent, trade secret and other intellectual property rights) in and to the Website (including all Content appearing therein), and you have no rights in and to the Website other than as expressly set forth in this Agreement. Except for information that is in the public domain or for which you have been given express written permission by Sugar Lattice, no Content may be sold, leased, copied, reproduced, republished, uploaded, displayed, posted, transmitted, distributed, modified, publicly performed, used in any derivative works based thereon or otherwise used for any public or commercial purpose without the prior written consent of Sugar Lattice or, where applicable, our licensors. However, you may print copies of materials on the Website for your personal, noncommercial use only, provided that (a) you must keep intact all copyright, trademark, and other proprietary notices appearing therein and (b) you use such materials solely in the manner permitted by this Agreement and not in any manner that competes with us.
4.2 Trademarks. The trademarks “Sugar Lattice,” the Sugar Lattice logo, and all names, graphics, designs, logos, page headers, button icons, scripts, commercial markings, trade dress, and service names appearing on the Website and which indicate a source of goods or services (collectively, the “Trademarks”) belong exclusively to Sugar Lattice or to our licensors, sponsors, suppliers or other third parties, as indicated. Trademarks are protected by the trademark laws of Canada and other applicable jurisdictions. You may not use, copy, reproduce, republish, distribute or modify any Trademark in any way, including distributing Content for advertising or publicity or otherwise, without our prior written consent or the consent of such third party Trademark holder, as applicable.
4.3 Removal of Notices. You shall not remove, obscure, or alter any proprietary rights notices (including copyright and Trademark notices) that may be affixed to or contained within any Content, and you shall abide by all such notices.
5. USAGE RESTRICTIONS.
You shall not use the Website in any manner that:
(a) is designed to interrupt, destroy or limit the functionality of, any computer software or hardware or telecommunications equipment (including by means of software viruses or any other computer code, files or programs);
(b) interferes with or disrupts the Website, services connected to the Website, or otherwise interferes with operations or services of the Website in any way;
(c) infringes any copyright, trademark, trade secret, patent or other right of any party, or defames or invades the publicity rights or the privacy of any person, living or deceased (or impersonates any such person);
(d) consists of any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation;
(e) causes us to lose (in whole or part) the services of our internet service providers or other suppliers;
(f) links to materials or other content, directly or indirectly, to which you do not have a right to link;
(g) is false, misleading, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable, as determined by Sugar Lattice in its sole discretion;
(h) copies, modifies, creates a derivative work of, reverse engineers, decompiles or otherwise attempts to extract the source code of the software underlying the Website or any portion thereof;
(j) violates, or encourages anyone to violate, any applicable local, state, national, or international law, regulation or order.
6. THIRD PARTY LINKS & WEBSITES.
The Website provides links to third party websites that we believe may be of possible interest to you. Because we do not endorse or otherwise have control over such websites, we are not responsible or liable, directly or indirectly, for (i) the availability of such websites, (ii) any content, data, text, software, music, sound, photographs, video, messages, tags, links, advertising, services, products, or other materials on or available from such websites, (iii) your participation, correspondence or business dealings with any third party found on or through the Website regarding payment and delivery of specific goods and services, and any other terms, conditions, representations or warranties associated with such dealings, which are solely between you and any such third party, or (iv) any damage or loss caused or alleged to be caused by or in connection with your interaction with any such third party. Your use of any website linked to from the Website is subject to the policies and procedures of the owner of such website, and your use of all such websites is subject to such policies and procedures and not to the terms and conditions of this Agreement. You understand that by using any third party website linked to from the Website, you may be exposed to content or other materials that are offensive, indecent, defamatory or otherwise objectionable.
7. LINKING TO THIS WEBSITE & FRAMING.
Creating or maintaining any link from another website to any page on this Website without Sugar Lattice’s prior written permission is prohibited. Running or displaying this Website or any material displayed on this Website in frames or through similar means on another website without Sugar Lattice’s prior written permission is also prohibited. Any permitted links to this Website must comply will all applicable laws, rules and regulations.
8. DISCLAIMER OF WARRANTIES.
THIS WEBSITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS WEBSITE ARE PROVIDED BY SUGAR LATTICE ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. SUGAR LATTICE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS OR SERVICES INCLUDED ON, SOLD OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS WEBSITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK.
SUGAR LATTICE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SUGAR LATTICE DOES NOT WARRANT THAT THE SITE; INFORMATION, CONTENT, MATERIALS, PRODUCTS OR SERVICES INCLUDED ON, SOLD OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE; SERVERS ON WHICH THE SITE OPERATES; OR EMAIL SENT FROM SUGAR LATTICE, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
9. LIMITATION OF LIABILITY.
SUGAR LATTICE WILL NOT BE LIABLE FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, COSTS OF COVER, LOSS OF BUSINESS, OR ANY SIMILAR OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD-PARTY. TO THE FULLEST EXTENT PERMITTED BY LAW, SUGAR LATTICE’S SOLE AND EXCLUSIVE LIABILITY TO YOU SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR YOUR PURCHASE OF MERCHANDISE FROM THIS SITE. THE AFOREMENTIONED LIMITATIONS OF LIABILITY SHALL APPLY TO ANY LOSS OR DAMAGES, HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY, WHETHER DERIVED FROM CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO STRICT LIABILITY AND NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF SUGAR LATTICE WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF WHETHER ANY OF THE LIMITED REMEDIES HEREUNDER FAIL THEIR ESSENTIAL PURPOSE.
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY. ACCORDINGLY, SOME OF THE EXCLUSIONS OR LIMITATIONS IN THIS SECTION ABOVE MAY NOT APPLY TO YOU. NOTE THAT THE LIMITATIONS IN THIS SECTION ARE NOT APPLICABLE TO NEW JERSEY RESIDENTS.
10. REPRESENTATIONS AND WARRANTIES.
12. NO ENDORSEMENT.
Sugar Lattice is neither affiliated with, nor sponsored or endorsed by, any specific product, service, methodology or person. The owners of any third party Trademark or copyright appearing on the Website are not sponsors of Sugar Lattice or the Website and have not endorsed and are not affiliated with Sugar Lattice or the Website, and Sugar Lattice is not a sponsor and does not endorse any such third parties.
13. NO AGENCY.
No agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created between you and Sugar Lattice by this Agreement.
14. AGREEMENT TO ARBITRATE
By visiting the Website or otherwise making a purchase from the Website, you and Sugar Lattice agree that, if there is any controversy, claim, action or dispute arising out of or related to any transaction conducted on the Website, or the breach, enforcement, interpretation, or validity of this Agreement or any part of it (“Dispute”), both parties shall first try in good faith to settle such Dispute by providing written notice to the other party describing the facts and circumstances of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute.
Notice shall be sent:
(1) to Sugar Lattice at: firstname.lastname@example.org
(2) to you at: your last-used email address in your online profile.
Both you and Sugar Lattice agree that this dispute resolution procedure is a condition precedent that must be satisfied before initiating any litigation or filing any claim against the other party.
IF ANY DISPUTE CANNOT BE RESOLVED BY THE ABOVE DISPUTE RESOLUTION PROCEDURE, YOU AGREE THAT THE SOLE AND EXCLUSIVE JURISDICTION FOR SUCH DISPUTE WILL BE DECIDED BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE CAPACITY. Other rights that you and we would have in court will not be available or will be more limited in arbitration, including discovery and appeal rights. All such Disputes shall be exclusively submitted to Judicial Arbitration and Mediation Services, Inc. for binding arbitration under its rules then in effect in Vancouver, BC, Canada area, before one arbitrator to be mutually agreed upon by both parties.
The arbitrator, and not any federal, state or local court or agency, shall have exclusive authority to resolve any dispute arising under or relating to the interpretation, applicability, enforceability or formation of this Agreement, including any claim that all or any part of this Agreement is void or voidable.
You shall not resell or assign your rights, duties or obligations under this Agreement, and any attempted assignment or delegation will be void and of no force or effect whatsoever.
17. NO WAIVER.
Our failure to act with respect to a breach by you or others does not waive our right to act with respect to a subsequent or similar breach or breaches. If Sugar Lattice does not exercise or enforce any legal right or remedy which is contained in this Agreement (or which Sugar Lattice has the benefit of under any applicable law or regulation), such action or inaction shall not be taken to be a formal waiver of Sugar Lattice’s rights, and all such rights or remedies shall still be available to Sugar Lattice.
If any provision of this Agreement is held to be invalid by a court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect. Section headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. This Agreement and any ancillary terms and conditions referenced herein or included in the Website sets forth the entire understanding and agreement between us with respect to the subject matter hereof. The provisions of this Agreement shall survive suspension or cancellation of your account to the extent necessary to carry out the obligations of you and Sugar Lattice hereunder.
19. CONTACT US.
If you have any questions or concerns regarding the Website, please contact us by clicking on the “Contact Us” link in the main navigation bar, or you can e-mail us at email@example.com.